We understand that technology can feel daunting, so we prioritise patience and comfort above all else. Our process often begins with a cup of tea and a quiet chat to build trust and ensure your parents feel heard and respected. We use clear, non-technical language and move at a gentle pace that honours their stories rather than focusing on the devices. Our goal is to make the experience feel like a visit from a trusted friend who is there to help them protect their most cherished memories.

We would be honoured to. We know it can be overwhelming to try and capture a whole life story, so we focus on the details within a few selected photos. We act as a patient, interested companion, visiting your parents to hear what makes those images special and professionally recording the conversation. We handle the technology and the interview, so you can simply enjoy the video keepsake we create.

While our sessions are conducted in English, we warmly welcome a family member to join us and act as an interpreter. This ensures the storyteller feels completely understood and comfortable. Our software can generate a transcript in their native language, which we can provide to you "as-is" for your own review, as our editing expertise is limited to English.  Each family will have their own views on this, and we will do what's best for your family.

We completely understand that fear. That is why we don't do 'interviews'—we have conversations. We start by simply looking at a photo together, often over a cup of tea. There are no scripts and no pressure to 'perform.' We find that once the memories start flowing, the technology fades into the background, and the nervousness is replaced by the joy of storytelling